Customers have the right to withdraw any kind of distance, without penalties and without giving reason, within a 14 days period starting from the delivery day.
The right of withdrawal does not apply to supplies of products which are "non-prefabricated, made on the basis of an individual choice of or decision by the consumer" (Directive 2011/83/UE of the European Parliament) and to "custom-made or clearly customized products" (art. 59 Legislative Decree 21/2014): due to the highly customizable nature of our collections and to the manufacturing processes of our suppliers (mainly made upon commission).
Customers have to return the product at their own expenses to Gambella Design within 14 days starting from the day of withdrawal and they are responsible of the diminished value coming from manipulating the products in a different way from the one needed to state the nature, the characteristics and the functioning of the product itself.
If the right of withdrawal is exerted according to the following directives, we will refund the money paid with the exception of any other extra charges the customer requested. By exercising the right of withdrawal on a single product which, for some reasons, was part of a promotional Free Standard Shipping inside a bigger supply, this promotion will not be applied on the product anymore; in this case shipping costs will be charged to the buyer as per shipping fares and therefore detracted from the refund due.
The refund will occur within 14 days starting from the day of withdrawal, if the customer complied with his or her obligation of returning the product within 14 days from the withdrawal; in case of payment by Bank Transfer the refund will occur in the first working day after we received the bank coordinates from the customer.